THE MOST EXCITING TIME OF THE YEAR FOR US HERE AT J-LIFESTYLE STORE

Returns & Exchanges

[faqs total="5" id_1="1567528137550" title_1="Is there a charge for requesting an exchange or return?" content_1="Exchanges and returns at Jubbas.com (J Lifestyle Store), buyers are responsible to return the item, unless agreed prior to sending."id_2="1567528157872" title_2="How long do I have to make an exchange or return?" content_2="All returns or exchanges must be made within 14 days of the e-mail confirming shipment. Jubbas.com (J Lifestyle Store) reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received."id_3="1567528166637" title_3="How can I make an exchange or return?" content_3="Please return the item(s) within 14 days to the following address:

J Lifestyle
59, Chemin Du Lavarin Sud | 46000 | France | UK

We kindly request that the following information is also included:

Customer Name

Order Number e.g. J2305

Reason for Return/Exchange

The item(s) you wish to exchange for (including product name, colour and size) if applicable"id_4="1567528175950" title_4="Can I exchange or return any item?" content_4="Yes, if it is in perfect condition and has all its labels on it. Items must be received by us in the same condition as sent. Any items which appear to have been worn will be returned to the buyer

Keep the following exceptions in mind:

Swimwear: must include the hygiene sticker

Headscarf/Hijabs/Veil: Items may not be exchanged or returned, unless authorised prior making the purchase.

Undergarment (Men’s/Boys/Ladies Trousers): may not refund due to hygiene reasons

Accessories: must be returned in their full original packaging

Fragrances: must be returned in the original sealed packaging

Sale Items/White Friday: sale items can only be exchanged, if the size is not available or you do not wish to exchange we will offer a CREDIT NOTE which will be Valid for 12 months to be used on our website. Re-Delivery charges can be applied for items if sizes need changing. 

Personalized Products: Personalized items are non-refundable and can take anything up to 7 working days.

Some of our brands, including watches, jewellery, headscarf have their own policies and bespoke, altered, personalized and made-to-order items cannot be returned or exchanged"id_5="1567528187182" title_5="When will I receive the refund for my return?" content_5="Refunds will be issued within three working days but may take 5 working days to show on your PayPal | Credit | Debit card account."]

Exchange and Returns at J Lifestyle by Jubbas.com, buyers are responsible to return the item, unless agreed prior to sending.

All return/exchanges must be made within 14 days of the e-mail confirming shipment. J Lifestyle by Jubbas.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

Please return the item(s) within 14 days to the following address:

J Lifestyle
59, Chemin Du Lavarin Sud CAHORS 46000 France

We kindly request that the following information is also included inside the package:

Customer Name

Order Number e.g. J2305

Reason for Return/Exchange

The item(s) you wish to exchange for (including product name, colour and size) if applicable

Yes, if it is in perfect condition and has all its labels on. Items must be received by us in the same condition as sent. Any items which appear to have been worn will be returned to the buyer

Keep the following exceptions in mind:

Swimwear: must include the hygiene sticker

Headscarf/Hijabs/Veil: Items may not be exchanged or returned, unless authorised prior making the purchase.

Undergarment (Men’s/Boys/Ladies Trousers): may not refund due to hygiene reasons

Accessories: must be returned in their full original packaging and unopened

Fragrances: must be returned in the original sealed packaging/unopened

Sale Items/White Friday: sale items can only be exchanged for SIZE, unable to swap for different STYLES. There will be delivery charge initiated for an exchange purchases made in sale

Personalised Products: Personalised items are non-refundable

Instore Purchases | Any products purchased from our RETAIL STORES, we ONLY offer Exchange/Credit Note. Proof of purchase is required.

Some of our brands, including watches, jewellery, headscarf have their own policies and bespoke, altered, personalised and made-to-order items cannot be returned or exchanged

Refunds will be issued within three working days but may take 5-7 working days to show on your PayPal | Credit | Debit card account.

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